Support
Look for your answer in the FAQ below first.
Frequently asked questions
Who can sign up?
Anyone aged 14 or older can sign up with email, Google, Apple (iOS) or Kakao. We check your age using your birth year at sign-up.
What's the difference between a solo plan and a group plan?
A solo plan is one you carry out alone and requires at least one supporter. A group plan is one you carry out with a crew and requires at least one crew member.
I forgot my password.
Tap [Reset password] on the login screen and enter the code sent to your registered email to set a new password.
Who can see my action records?
The supporters and crew on that plan. If you make a plan public, other members can see it too. Turn on [Show only whether I acted] in plan settings to hide the record details.
How do gifts work?
Buy a mobile gift from an outside seller such as Coupang, then send the gift link with a cheer in Zaksimi. Recipients can turn off gifts in settings.
What happens to my records if I delete my account?
Your account information, plans and action records are deleted and cannot be recovered. Cheers and chat messages you left on other members' plans remain, shown as from a 'Deleted member.'
Didn't find your answer?
Writing from the app via [Settings > Contact us] includes your app version and device info, so we can help fastest.
If you can't use the app, email us: support@btiwoom.com
We reply within 5 business days.
How to delete your account and data →